We are looking for a Customer Support Specialist to help customers resolve questions and use our services with confidence. You will manage enquiries across digital channels, investigate problems and keep customers informed until each issue reaches a clear outcome.

Key Responsibilities

• Respond to customer enquiries through email, live chat and scheduled phone support.
• Ask focused questions, reproduce reported problems and provide clear troubleshooting steps.
• Record accurate case notes, actions and outcomes in the support system.
• Escalate technical or account issues with the context needed for a quick resolution.
• Follow up open cases and keep customers informed about progress and expected timelines.
• Identify recurring questions and contribute improvements to help articles and support processes.

Qualifications and Requirements

• Previous experience in customer service, technical support or another customer-facing role.
• Excellent written and spoken communication with a calm, respectful approach.
• Ability to investigate problems methodically and explain solutions in plain language.
• Experience using ticketing, CRM or shared customer-support tools.
• Reliable internet access and availability for agreed shifts, including scheduled weekends.